The general data protection regulation

Registry name

Narskuttelu Oy's (VAT FI20733922) online store customer register.
Webpage:, address: Telkäntie 5, Fi82500 Kitee, Finland.

Contact person responsible for registry matters and data protection officer:
Pekka Hoppu
Tel +358 40 195 5770

Criteria for handling personal data and keeping the register:

The register is only used to maintain customer relationship between Narskuttelu Oy and customer. Ordering does not require registration in the customer register.

The controller uses the personal data of clients or personal contacts in accordance with the Personal Data Act as follows:

    developing and managing customer relations
    offering and delivering products
    sales and marketing of the controller's products
    development of the controller
    payment, payment control and collection

The processing of personal data is based on the current Personal Data Act as follows:

Contractual relationship between Narskuttelu Oy and the customer, when a registered party has entered into an agreement with Narskuttelu Oy with the consent of the registered when a registered user has consented to electronic direct marketing.
    Narskuttelu Oy's legitimate interest in the connection between Narskuttelu Oy and the customer, among others  when Narskuttelu Oy uses registered data for the marketing or advertising of its products, or handles information within Narskuttelu Oy
    Narskuttelu Oy's statutory obligation, among others, when Narskuttelu Oy retains customer's personal data in order to comply with accounting or other mandatory legislation

The information is retained for as long as is necessary for the purposes defined above. The customer can also influence the retention period of the data as described below.

Data content of the register

Clients and customers who have issued a marketing or contact permission are collected and deposited for the above information needed for the purposes of collecting personal data, the most extensive being:

customer Information

    customer number
    company or individual
    contacts for contact
    billing address information
    the due date
    method of billing
    other information obtained from the consent of the customer and the potential customer that is  necessary to carry out the service or delivery of the requested service
    customer marketing authorization and ban
    customer feedback and other contacts
    licensing and prohibition of distance sales and direct marketing
    information on the registration of the controller's loyal customer systems and the necessary information to obtain the benefits
    actions performed on the site such as visits to the site, purchases made or performance of the product
    the time, duration and recurrence of the site visit
    browser type and device operating system
    device type, such as a computer or mobile device
    IP address
    a unique identifier such as a cookie or other equivalent authentication technology
    interaction with communication

Other information received from the customer

Detected and inferred information on the use of the site

    other information collected with the consent of the user
    With Google Analytics, for example, the discovery of the service and / or information provided by the customer can infer, for example, the potential interest of the customer or set the client to a specific target audience.

Regular sources of information

Customer information is obtained from customers, among others in the form of tenders, orders, contracts, contacts and other contacts electronically or by telephone. Potential customers information is obtained, for example  telephone sales. These data will only be saved to the data of the customers who have issued a marketing or contact permission.

All customer contacts (both electronic and telephone) can be stored. Recordings are used for authentication of transactions and contracts, handling of complaints and the development of customer service.

Information is also collected through cookies and other similar ways that are described in more detail in the "Privacy and Cookies" clause.

Regular disclosure of information and transfer of data outside the EU or the European Economic Area

Information from Narskuttelu Oy's customer register is not regularly disclosed outside the EU or EEA. Within the EU, information may be disclosed to a third party for the performance of a contract such as delivery of a product from another EU country to the address provided by the customer. According to the law in force, data may be disclosed to the authorities.

Principles of registry protection

The information contained in the customer registry is collected in databases that are protected by firewall and password-protected technical protection techniques normally used. Access to the register requires a personal username and password that are only granted to a registrar's staff whose status and duties are associated with the access.

Access to data is restricted to access by Narskuttelu Oy only. Materials in manual form are kept in the locked premises at Narskuttelu Oy.

Registered Rights

The customer has the right, in accordance with the Personal Data Act:

Check the information about him and request the correction or addition of incorrect or incomplete information or remove the obsolete information by sending a request in writing and signed by Narskuttelu Oy, by visiting personally at Narskuttelu Oy's premises or by modifying, supplementing, or deleting the information on the website.
    denying the use of your information to direct marketing or distance selling by writing or by telephone contacting customer service or by typing the link at the end of the electronic marketing message
    block or clear cookies from your browser settings, or reset your app's ID from your mobile device's settings in the "Privacy and Cookies" clause
    make a complaint to the Authority if he or she considers that his or her knowledge has been dealt with in violation of this Privacy Statement and any applicable Personal Data Protection Act.

Contacts for Use Rights:
Contact person responsible for registry matters and data protection officer: Pekka Hoppu
asiakaspalvelu @

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Terms and conditions

The xylitol pastilles, xylitol chewing gum or toothpaste order can be done and paid at website.

Shopper registration is not needed. For the initial registration process due to delivery we need your name, billing and delivery address, email address, and appropriate telephone contact number if problems are observed during the delivery. Registration information is not used in marketing.

You can pay by the options displayed on the website. Klarna’s Buyer Protection, PayPal or   Checkout Finland Oy offers online international payment services. Your payment information and credit card information will be encrypted to minimize the possibility of unauthorized access or disclosure. Authority for payment must be given at the time of order.

Delivery expenses are shown before paying the order. GLS Finland offers reliable shipping solutions in Europe. Its core market is Europe, where it is one of the leading parcel carriers. GLS has nationwide networks. Finnish Posti offers shipping solutions outside Europe. The delivery costs are paid with the order.

The delivery can be expected within 2 to 4 business days in Europe and from 5 -10 days outside Europe from the dispatch date. 
If the product does not meet your expectations, you may return or exchange it within 14 days of receiving it. If the packages of xylitol or dental products have been opened we do not return the full refund. You are responsible for the cost of returning the goods. You are also responsible for returning the goods to us in order to receive a full refund and delivery expenses are NOT returned.


Orders shipped outside the EU contains all the necessary documents. When receiving the order outside the EU, the buyer is fully liable for the payment of the customs duty from the amount exceeding the tax-free purchase limit. If you are not sure, we recommend to contact customs authorities of your country and clarify the conditions of customs duties and taxes.